Refund policy
Refund Policy
Your satisfaction is our priority. If you're not completely happy with your Qomfort purchase, we offer a hassle-free refund process.
30-Day Return Window
You have 30 days from the date of purchase to return your items for a refund. Items must be unused, unworn, and in their original packaging with all tags attached to qualify for a full refund.
Return Conditions
To be eligible for a refund, items must meet the following conditions:
- Items must be in original, unused condition
- Shoes must not show signs of wear
- Original packaging and tags must be intact
- Return must be initiated within 30 days of purchase
Return Process
To initiate a return, please contact our support team at supportqomfort@gmail.com with your order number and reason for return. We will provide you with return shipping instructions. Once we receive and inspect your return, refunds will be processed within 5-7 business days to your original payment method.
Refund Exceptions
The following items are not eligible for refund:
- Items showing signs of wear or damage caused by customer use
- Items without original packaging or tags
- Items returned after 30 days from purchase date
- Custom or personalized orders
- Clearance or final sale items (clearly marked at purchase)
- Items damaged due to improper storage or handling
Shipping Costs
Original shipping costs are non-refundable. Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
Contact Us
For refund inquiries, please reach out to supportqomfort@gmail.com. Our team will respond within 24-48 hours to assist you.